Service Rebellion - The Wolf Pack Standard

Service Rebellion – The Wolf Pack Standard

$32.99

Why do customers leave? It’s rarely a big mistake. It’s the slow drift toward mediocrity.

Service Rebellion is the definitive guide to stopping that drift. After 25 years on the frontlines, Justin Herald challenges leaders to abandon scripts and smile-more tactics. Instead, he presents a practical system for embedding the Wolf Pack Standard, a culture that turns service into your most valuable commercial asset.

This is for the leader whose team is good, but not great. The business owner whose customers are satisfied, but not loyal.
Build trust. Create fanatics. Join the Rebellion..

***For bulk orders please email justin@servicerebellion.com. For orders outside of Australia, please order via Amazon. 

 

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Service Rebellion – The Wolf Pack Standard: Why Customers Leave, Teams Drift, and the Behavioural System that Fixes Both 

by Justin Herald

 

You’re not losing customers to your competitors. You’re losing them to the version of your business that shows up when nobody is watching.

If you’re honest, the experience they get probably changes depending on who they deal with, how busy things are and whether anyone is paying attention. From the inside that feels normal. From the outside it feels inconsistent. Customers start to hesitate a little more, compare where they never used to and stop talking about you with such high praise. Not because something broke. Because something drifted.

That’s not a people problem. It’s a standards problem.

Service Rebellion goes inside the business into the leadership decisions, the team behaviours and the daily standards that determine what customers actually experience.

At the centre is the Wolf Pack Standard, a clear line of what good looks like which is understood and protected by everyone in the business, especially when it’s busy, messy or under pressure.

Because customers don’t experience your best intentions. They experience what actually happens.

When that standard holds, something powerful builds. Trust. Certainty. Loyalty. It’s the buffer that keeps customers with you when things aren’t perfect and protects the business you’ve worked hard to grow

Justin Herald is an eight time international bestselling author who has spent more than 25 years working with businesses of every size on exactly this. Service Rebellion is his ninth book and the culmination of everything he has learned about why standards drift and what it takes to make them hold.

Whether you run a team of fifty or operate on your own, if you have customers this book was written for you.

Meet the Author

Justin Herald is one of Australia’s most sought after activational speakers and the author of nine international bestselling books.

At 25 he built Attitude Inc from $50 into a global licensing brand operating across more than 55 countries and generating over $30 million in annual turnover. Since then he has spent more than 25 years delivering keynotes and working inside businesses of every size helping them close the gap between the service they think they deliver and what customers actually experience.

Having addressed more than 80,000 people annually across conferences, corporate events and leadership summits worldwide, Justin is known for leaving audiences with something most speakers don’t. Not inspiration that fades by Monday morning. A perspective shift that actually changes something.

Service Rebellion is his ninth book and the culmination of everything he has learned about why standards drift and what it takes to make them hold.